Help Desk

Full Time 0 - 10 Years Experience

Responsibilities

 

  • Responding to queries via chat, email, or phone

  • Training other staff members on troubleshooting and diagnosing problems

  • Writing, editing, and revising training manuals for new and updated software and hardware

  • Providing technical assistance for questions and problems

  • Resolving problems with networks and other computer systems

  • Diagnosing system errors and other issues

  • Following up with customers to ensure full resolution of issues

  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

  • Running reports to analyse common complaints and problems

  • Installing or changing software to fix issues

  • Remotely accessing hardware or software for clients to make changes and fix problems

Qualifications

 

  • Proven experience as a help desk technician or other customer support role

  • Tech savvy with working knowledge of office automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • BSc/BA in IT, Computer Science or relevant field

To apply, send an e-mail to careers@smartbusinesstec.com

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